Frequently Asked Questions
Everything you need to know about your THENX gear and orders.
What is the typical shipping time for orders?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination and customs processing.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for fitness equipment?
We offer a 30-day return policy for all unused equipment in its original packaging. Please note that for hygiene reasons, certain apparel items must have tags attached and show no signs of wear.
Do you offer international shipping?
Yes, THENX ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your resistance bands and equipment covered by a warranty?
Yes, all THENX hardware and resistance gear come with a 1-year limited warranty against manufacturing defects to ensure you can train with total confidence.